Why can’t I see some of my Shopify sales in ClickMagick?
There are only a few reasons why some sales aren't tracked in Shopify.
If you use a post-purchase app like Zipify OCU or similar apps the most common reasons include:
1 – You're using a payment processor that doesn't support post-purchase offers.
At this time any method other than a direct Credit Card payment method on Shopify Checkout, Shop Pay or PayPal express are allowed.
If the original purchase is paid using a gift card, an unsupported digital wallet, cash on delivery payment method, uses local pickup or delivery… the one click post-purchase offer will not be shown to the buyer.
2 – Your store uses multiple currencies and the order was paid for in a currency other than your Store's currency.
3 – The Shopify Platform is under extreme load and there is a delay in order creation.
In this scenario, post-purchase pages won't be shown, even if the request for the post-purchase page was properly made. In short, the post-purchase page is skipped.
You can still track the initial order by following the steps outlined in the article below: