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What happens if my credit card is declined?
If your card is ever declined, you’ll receive a notification to the email address we have on file for you, and you’ll also see an alert within your account that you have an outstanding balance.
Our automated billing system will then retry the charge at the same time seven days later, then seven days after that in the event of another decline, and finally another seven days after that if necessary.
For example, if your payment is initially declined on the 3rd, our system will retry the payment again on the 10th, then again on the 17th, then finally, one last time on the 24th.
But after the 4th failed attempt, 21 days after the first decline, your account—and all account data—will be automatically canceled and permanently deleted.
Please update your credit card details if necessary if you want to keep using ClickMagick because there’s nothing we can do if your account gets deleted for non-payment!
And by all means, if there’s a non-financial reason you can’t pay on time, please get in touch.
How can I initiate an immediate payment attempt?
When you update your card, the system will re-try the failed payment automatically within 1 hour. This will occur whether you re-enter the same credit card details or enter a new credit card.
This doesn’t count towards the four failed automated payment attempts that lead to account cancellation, as described above, so feel free to update your card as often as you need.
Note: While your account is past due you won’t have access to live chat support. Once you make a payment and your billing is brought up to date, your access to live chat will be reinstated within four hours.
Article 49 Last updated: 08/18/2023 10:24:07 AM
https://www.clickmagick.com/kb/?article=49