As you’re probably aware, new RBI guidelines require additional authentication and authorization for certain recurring payments. This is handled by something called an “e-mandate.”

Unfortunately, as of January 2023, some Indian banks, credit card companies and payment processors still aren’t properly supporting e-mandates – which also makes it impossible for us to support them.

So, like many other companies including Netflix, Google and 1,000s of others, we’ve decided to bypass e-mandates entirely and simply allow users with a card issued by an Indian bank to make a manual payment each month.

Your payment is due on the same day each month, and when you have a payment due you’ll see an alert in your account.

Once you see the alert, we kindly ask that you submit your payment within 7 days.

 

 

If you do not submit your payment within 7 days your account will be considered past due. At this time you’ll receive a second alert letting you know exactly when a payment must be made to avoid account cancellation.

We apologize for any inconvenience, but this is currently the only way to ensure a hassle-free billing experience.

As time passes and the RBI guidelines stop changing, and all online systems eventually correctly support e-mandates, we will certainly support them as well.

Article 842 Last updated: 03/10/2023 5:52:11 AM
https://www.clickmagick.com/kb/?article=842