System Status

You trust ClickMagick, and we don't take that lightly. We know there's real money on the line and we're ridiculously passionate about making sure that ClickMagick just "works", all the time.

With that said, a serious system error, network outage, or issues with 3rd-party systems could have a negative effect on your tracking - and you'll always find the most up-to-date info here on this page.

Think you've found a bug we're not aware of? Learn about our Bug Bounty Program





ClickMagick System - No Known Issues 3rd-Party APIs - No Known Issues





January 31, 2017 - Namecheap is having yet another problem that is affecting some custom tracking domains that are set up via a "Method 1" domain redirect.

As you can see in this screenshot, their domain forwarding system is occasionally and intermittently returning a "400 Bad Request" error and NOT redirecting the click to ClickMagick at all:



You can also confirm that this is a Namecheap problem by reverting to your generic clkmg.com and/or clkmr.com tracking links, and you'll see that the problem disappears.

Based on the numerous problems that Namecheap has had over the past 6 months, and their apparent inability to fix them, we are officially no longer recommending Namecheap at all.

And because we've now had problems with every domain registrar we've ever recommended for "Method 1", we're no longer recommending "Method 1" domain redirects at all either.

The problem with "Method 1" is that it relies on the domain registrar's domain forwarding servers to work properly - all the time - and this introduces an additional point of failure that's out of our control.

Going forward we're primarily recommending what we're currently calling "Method 3" (the CNAME method) and we'll be updating all of our FAQs and video tutorials in the coming days to reflect this.

If you currently have a custom domain set up using "Method 1" with Namecheap we recommend that you switch to "Method 2" or "Method 3" immediately to prevent lost clicks and revenue.

If you have any questions at all please don't hesitate to submit a ticket and we'll be happy to help.

December 28, 2016 - Per the email below we received today at 11:08 AM Central time, Namecheap has let us know that they have updated their system yet again with another fix, that should solve the problem for anyone who has still been affected over the past few days.

Because there's absolutely nothing we can do about this, if you're STILL having the Namecheap domain redirect problem we ask that you contact Namecheap directly via email. Just give them your domain name, point them to this page, and let them know you're still having the same problem ...



December 26, 2016 - Some users are still reporting problems with Namecheap domains, so we have reached back out to them and are awaiting another update...

December 25, 2016 - After bringing the problem to Namecheap's attention, per the email below they say the problem has been fixed, and things seem back to normal. If anyone is still having issues please let us know (but also report the issue to Namecheap as well).



December 24, 2016 - Namecheap is having some type of problem today that is causing certain domains setup using "Method 1" to not redirect a small percentage of clicks properly.

Namecheap also just completed an "upgrade" today as you can read about at the link below, which updated cPanel on lots of their servers, and because this could absolutely cause problems with custom domains and redirects we're pretty sure this is no coincidence:

[COMPLETED] SCHEDULED SOFTWARE MAINTENANCE ON SHARED/BUSINESS/RESELLER SERVERS - DEC 24TH

As you can see in the screenshot below, Namecheap's system is just not redirecting the ClickMagick Link ID properly in some cases, and when this happens the click can't be processed by ClickMagick.

Please note that this has absolutely nothing to do with ClickMagick, and unfortunately there's nothing we can do about this. Hopefully Namecheap will get this resolved ASAP, but in the meantime we recommend using your generic ClickMagick tracking links, or another unaffected custom domain.

Example of a bad redirect by Namecheap:



October 14, 2016 - Due to a "brute force" login attack (on a Friday, yay!) we made big changes to the login system. Unfortunately, one of the upgrades caused problems for a tiny number of users using Internet Explorer or Microsoft Edge. This was resolved as of 8:21AM PST on October 18th.

September 8, 2016 - The postponed maintenance and upgrade originally scheduled for August 18th has been completedly successfully. Things took a bit longer than expected, and the system was unavailable for 7 minutes between 10:08AM - 10:15AM PST, but all new systems are online and fully operational, and this paves the way for big things to come - including the new funnel tracking system.

August 23, 2016 - 601 Rotator URLs owned by 59 users received slightly less traffic than normal today due to an unforeseen side effect while preparing for a planned maintenance/upgrade window. This was corrected within a matter of hours with an almost unmeasurable impact.

There was also a temporary display glitch in regards to the "clicks today" stat for certain rotator URLs, as several of the systems taken offline prior to the maintenance window needed extra time to catch up once those systems were brought back online. These stats are now correct as of 4:32PM PST.

May 2, 2016 - Apparently NameCheap didn't completely fix their problem from April 26th listed below and the problem has popped it's head up again. Please see the NameCheap System Status page for more info. If you're affected, until the issue is resolved we recommend using only your generic ClickMagick tracking links or another custom tracking domain that is unaffected.

While this has nothing to do with ClickMagick, we understand it's quite frustrating. We're going to start looking for a new domain registrar to recommend for use with Custom Domain Method #1 ...

UPDATE - According to NameCheap this issue has been resolved.

April 26, 2016 - This isn't a ClickMagick problem but we wanted to let you know that NameCheap is having problems with URL Forwarding on BasicDNS and FreeDNS. This could affect your tracking links and conversion pixels if you've setup a custom domain with NameCheap using Method #1.

Please see the NameCheap System Status page for more info. If you're affected, until the issue is resolved we recommend using only your generic ClickMagick tracking links or another custom tracking domain that is unaffected.

UPDATE - According to NameCheap this issue has been resolved.

April 20, 2016 - We've been working around the clock and are happy to say that the bug from April 16th has been squashed. Although this only affected a tiny number of users, we apologize to ya'll and thanks for your patience. This was a VERY obscure bug.

April 16, 2016 - We're working on a bug that's causing rare and random "Internal server errors" within the ClickMagick interface. This seems to be affecting just a tiny percentage of users, but if you get one of these errors just reload the page and everything should work normally. Please note that this is only within the ClickMagick interface and it does not affect click tracking in any way.

December 5, 2015 - One of our application servers is on the receiving end of a pretty large Distributed Denial Of Service (DDOS) attack as of 2:28PM PST. While all systems are operational, any clicks routed through or processed by the affected server will be redirected slower than usual. Rest assured we're doing everything we can and we'll post another update shortly.

UPDATE - The DDOS attack reported earlier has been brought under control at 4:35PM PST. All systems are operating normally. Network engineers are reviewing the details of the attack and, if appropriate, will take steps to harden the system against any future attacks.

August 14, 2015 - With no response from GoDaddy after repeated attempts to contact them over the past 4 days, and with nothing we can do to solve the problem since it's entirely on their end, as of August 5th, 2015 we can no longer recommend GoDaddy for registering domains. Please see https://www.clickmagick.com/user/faqs.cgi?faq=117 for a detailed update.

August 10, 2015 - After dozens of tests, we've confirmed with 100% certainty there is indeed a problem with GoDaddy domains not always being redirected properly, so we've contacted GoDaddy and are awaiting their response. We'll post another update as soon as possible, but in the meantime we recommend you do not use any tracking links set up with a custom domain using Method #1 and GoDaddy.

August 9, 2015 - It has been brought to our attention that some users who've set up a custom tracking domain using "Method 1" with GoDaddy are losing clicks that aren't being redirected properly. We're looking into this now and will post another update shortly.

May 25, 2015 - The ClickMagick system was down from approximately 2:12AM through 5:35AM PST due to a firewall that decided to lock up out of the blue for no reason.

Normally this wouldn't be a big deal, but as luck would have it our monitoring system also decided to fail at the same time so no one was notified of the issue. We have implemented additional redundant monitoring systems and this will never happen again.

March 7th, 2015 - The clkmg.com tracking domain has been whitelisted by Facebook, which will hopefully prevent any future problems, but please remember to only use custom tracking domains on Facebook going forward.

March 3rd, 2015 - Facebook will be "whitelisting" the clkmg.com domain in the near future, but to prevent this problem from happening again they've suggested that all users should always use a custom tracking domain when posting links on Facebook. Please see https://www.clickmagick.com/user/faqs.cgi?faq=100 for more info.

February 27th, 2015 - We've been in contact with the right people at Facebook and hope to get this resolved before too long, but please remember we have no control over how long it will take Facebook to finish their investigation and act on this issue. We recommend using only custom domain tracking links on Facebook until further notice.

February 26th, 2015 - It has been brought to our attention that our generic clkmg.com tracking domain has been "blacklisted" on Facebook. We'll get this resolved as quickly as possible, but in the meantime you'll want to make sure you're only using custom tracking domains on Facebook to prevent problems with your links.

February 27th, 2014 - ClickMagick is born!





ClickMagick Bug Bounty Program

We work REALLY hard to ensure there are no significant issues with the system that would interfere with your click processing, conversion tracking, or anything else that could harm your business.

And in an effort to help us identify and fix bugs as quickly as possible we've created the ClickMagick Bug Bounty Program which pays up to $1,000+ for being the first to report a bug or security issue.

Here's how the program works, and the rules that go with it ...

  • ClickMagick's Bug Bounty Program rewards you for being the first to report a bug or security issue - anywhere from $100 to $1,000+ based on the severity of the issue.

  • The following bugs do NOT qualify:

    • Bugs that cause only minor user interface issues and/or are not security related

    • Bugs that don't affect the latest version of a modern browser (Chrome, Firefox, Edge, Safari)

    • Bugs requiring unlikely user interaction or that affect less than 10% of clicks or conversions

    • Bugs that have already been submitted or that are already listed on this page

  • If you think you've found a bug or security issue, please email us at bug@clickmagick.com.

    Do not include any attachments. Rather, send a detailed description of what you've found or - better yet - a screen-capture video demonstrating the bug or issue.

  • If the bug you report is confirmed, your bounty will be sent via PayPal within 24 hours.

Thanks for your help. We, and the entire ClickMagick community, appreciate it!






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