ClickMagick offers three different levels of support.
You can change your Plan on your Billing page at any time to take advantage of the support you need ...
Starter Plan – Basic Online Support
We have the most amazing Knowledge Base you’ve ever seen, with literally hundreds of articles and tutorials covering everything there is to know about tracking and optimizing your marketing with ClickMagick.
And if necessary we’ll help you find the information you need and answer any basic questions about anything covered in the Knowledge Base.
But Basic Online Support does NOT cover things that require us to look at, debug or investigate anything other than what’s in your ClickMagick account.
If you need personalized one-on-one help when it comes to implementation or debugging — or want Live Chat, Phone Support and faster response times — you’ll want to go with either the Standard or Pro plans instead.
Standard Plan – Fanatical Support
At this level you’ll get Live Chat Support, where we can help you resolve most issues within a matter of minutes.
For more complex issues that can’t be resolved via Chat we’ll convert your chat into a Helpdesk ticket. This will give us a bit more time to research your issue, and you’ll get a response in anywhere from a few minutes to a few hours.
Not only will we help you with ClickMagick questions or issues, but we’ll also provide unlimited, personalized technical and marketing support for anything and everything you might ever need help with.
We can’t guarantee we can help with everything not related to ClickMagick, but our team consists of online marketers with a combined 35+ years of experience, and most users are blown away by the support we provide.
Pro Plan – Done For You Support
In addition to all of the support options available on the Standard Plan, Pro users also receive “Done For You” support as necessary.
If you get really stuck — or you’re just really busy — you can simply provide us with the necessary access and we’ll be happy to set up or customize whatever you need without your having to lift a finger.
I’m on the Starter Plan. What has recently changed?
The support policy outlined above has been listed on our website and on our Pricing and Sign Up pages for years.
However, in an effort to help as many people as possible – which is why we do what we do – we have been going way above and beyond what’s outlined when helping Starter Plan users over the past 7 years.
Unfortunately, as we continue to grow, this is just no longer possible and as of April 30th, 2021 we have no choice but to enforce the limits of the Starter Plan’s Basic Online Support.
If you need additional support we encourage you to upgrade to the Standard Plan. When you do you’ll get instant access to our world-class Fanatical Support and we’ll be able to help you with absolutely anything you need.
Article 716 Last updated: 04/30/2021 7:22:17 AM https://www.clickmagick.com/kb/?article=716