Knowledge Base      


What happens if my credit card is declined?


If your card is ever declined, you’ll receive a notification to the email address we have on file for you, and you’ll also see an alert within your account that it’s past due.

Our automated billing system will then retry the charge at the same time 7 days later, then 7 days after that in the event of another decline, and finally another 7 days after that if necessary.

For example if your payment is initially declined on the 3rd, our system will retry the payment again on the 10th, and then again on the 17th, then finally one last time on the 24th.

But after the 4th failed attempt, which is 21 days after the first decline, your account—and all account data—will be automatically canceled and permanently deleted.

Please make sure you update your credit card details if necessary if you want to keep using ClickMagick because there’s nothing we can do if your account gets deleted for non-payment!

And by all means, if there’s a non-financial reason you can’t pay on time, please get in touch.


How can I initiate an immediate payment attempt?

When you update your card the system will also re-try the failed payment automatically within 1 hour. This will occur whether you re-enter the same credit card details, or enter a new credit card.

This doesn’t count towards the 4 failed automated payment attempts that leads to account cancellation as described above, so feel free to update your card as often as you need.


For our friends in India ...

As you’re probably aware, new RBI guidelines require additional authentication and authorization for certain recurring payments. This is handled by something called an “e-mandate.”

Unfortunately, as of April 2022, some banks, credit card companies and online processing networks still aren’t properly supporting e-mandates.

So, like many other companies including Netflix, Google and 1,000s of others, we’ve decided to bypass e-mandates entirely and simply allow users with a card issued in India to make a manual payment each month.

We apologize for any inconvenience, but this is currently the only way to ensure a hassle-free billing experience.

As time passes and the RBI guidelines stop changing, and all online systems eventually correctly support e-mandates, we will certainly support them as well.

Article 49 Last updated: 04/27/2022 7:39:04 AM
https://www.clickmagick.com/kb/?article=49